Privacy policy

Last updated: August 2025

This Privacy Policy explains how Valuebee ("we", "us", "our") collects, uses and protects your personal information when you visit or make a purchase from valuebee.co.uk.

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1. Who We Are

Valuebee
Unit 2, Cornhill, Broadway
Accrington
BB5 1EX
Email: sales@valuebee.co.uk
Phone: 01254 943396

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2. What Information We Collect

When you place an order or create an account, we may collect:

- Your name, email address, phone number and delivery address
- Payment information (processed securely - we do not store card details)
- Your order history and browsing activity on our site

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3. How We Use Your Information

We use your information to:

- Process and fulfil your orders
- Send order confirmations and shipping updates
- Respond to your enquiries
- Improve our website and customer experience
- Comply with our legal obligations

We will only contact you for marketing purposes if you have given us permission to do so.

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4. Sharing Your Information

We do not sell your personal data. We may share your information with trusted third parties only where necessary to operate our business, including:

- Payment processors to handle transactions securely
- Delivery couriers to fulfil your orders
- Our website platform provider to host and run our store

These providers are only permitted to use your data to provide their services to us.

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5. Your Rights

Under UK GDPR, you have the right to:

- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict how we process your data
- Withdraw consent at any time

To exercise any of these rights, contact us at sales@valuebee.co.uk.

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6. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. You can control cookies through your browser settings.

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7. Data Retention

We retain your personal data for as long as necessary to fulfil orders and comply with legal obligations, typically up to 6 years for financial records.

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8. Security

We take reasonable steps to protect your personal information from unauthorised access, loss or misuse. Payment transactions are encrypted and processed securely.

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9. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date.

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10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: sales@valuebee.co.uk
Phone: 01254 943396
Address: Unit 2, Cornhill, Broadway, Accrington, BB5 1EX

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.